Airports are some of the world’s busiest facilities. With hundreds of thousands of people passing through each day, managing airport operations while trying to provide an excellent passenger experience can be overwhelming.
As every airport employee knows, there is more that goes into a successful airport than on-time departures and arrivals. Both passengers and airport staff must be equipped with the proper information to help the airport function at its best. For passengers, this goes beyond having flight information displays in the facility itself. They want security wait times available online and before the security checkpoints, terminal maps that show the nearest coffee shop, cleaner restrooms that never run out of toiletries; the list goes on, but it doesn’t end with the passengers.
Airports want to make data-driven decisions that will cut costs and improve the overall passenger experience. To accomplish this, solutions need to be implemented that can produce hard data that, when analyzed, can be used to benefit both passengers and the airports themselves.